Fuchiba sells FeyCRM, a CRM for small organizations. If you or someone at your organisation subscribes to it, the charge appears under the Fuchiba name rather than FeyCRM’s own name. Find your descriptor below.
| On your statement | Product | What was bought | Cycle |
|---|---|---|---|
FUCHIBA* FEYCRM |
FeyCRM | CRM subscription, per seat | Monthly or annual |
Some banks truncate or reformat descriptors. A charge beginning
FUCHIBA in any form originates here.
FeyCRM is billed by plan type which is visible in your Settings → Billing, and a copy was emailed to the billing address on the account when the charge was taken.
The most common explanation is that a colleague subscribed using a company card. Email support@fuchiba.com with the date, the amount and the last four digits of the card. We will identify the account and reply as soon as possible. We can do this without you holding the account credentials.
Cancel at any time from Billing → Plan inside the product, or email us and we will do it for you. Cancellation stops all future charges immediately and the subscription runs to the end of the period already paid for. There is no notice period and no cancellation fee.
Contact us before contacting your bank — we can usually resolve it the same day, and a refund reaches you faster than a chargeback does. Write to support@fuchiba.com with the subject line Unrecognised charge. If the charge was not authorised by you or your organisation, we refund it in full and close the account.
Any first subscription payment is refundable in full within 14 days. Renewals are refundable in full within 14 days of the renewal date if the product has not been used in that period. Outside those windows we still read every request and use judgement — write to us and say what happened.
The binding version lives on FeyCRM’s own site; the legal page links to it.
| Billing and charges | support@fuchiba.com |
|---|---|
| Security disclosure | security@fuchiba.com |
| Data protection requests | privacy@fuchiba.com |
